Refund Policy

Effective 14 September 2026 · Policy version 2026-09-14

Requesting help

Submit a refund or cancellation request from Billing, or contact support@omnapi.com with your account email and payment reference. We aim to respond within one business day. Never send full card numbers, CVC, identity documents or one-time passwords by email.

What we review

We investigate duplicate charges, unauthorized payments, payments with no credit delivery, and technical failures. If a payment succeeded but credits are missing, do not pay again: we reconcile the original payment. Unused-credit refund requests are reviewed based on the payment, delivery and usage records. Credits already consumed are generally not refundable, except where required by applicable law or needed to correct an error. This policy does not limit statutory rights.

Verification and authorization

Payments may require verified contact details, billing information, bank authentication and identity review. Card authorization can appear as a temporary bank hold. We capture approved payments and then release credits. Rejected or expired authorizations are canceled or released according to the bank’s timing.

How approved refunds work

Approved refunds are sent only to the original payment method, up to the remaining amount paid. A submitted request is not an approved or completed refund. Your Billing page distinguishes pending, completed and partial refunds. Bank processing time varies; a pending refund may be delayed by payment-provider processing or available merchant funds. We investigate failed refunds and update their status before retrying.

The corresponding purchased credits are withdrawn when a refund succeeds. If those credits have already been used, the account can be restricted while support resolves the resulting balance. If a previously applied payment reversal is undone, we restore the eligible entitlement without extending the original expiry of unused purchased credits. A refund or dispute does not create a second purchase.

Disputes and records

Please contact support promptly about an unfamiliar charge. If a bank dispute is already open, tell us its reference so that we can coordinate the response and avoid duplicate reimbursement. We retain payment, consent, delivery and support records needed to investigate the transaction.

Package prices, service fees and credit expiry are shown before authorization. Any approved refund of a fee or consumed service is determined during review and subject to applicable law.