Service Troubleshooting

Service status and troubleshooting

This page provides troubleshooting and support routes. It is not connected to a live incident feed and does not report current uptime or generation capacity.

Locate the failing step

API request handling

For authentication errors, check that your server sends the correct x-api-key. Do not share the key with support. Record the HTTP status and endpoint.

Async generation jobs

Save taskId and check the task status. A pending task is not proof of an outage. Record how long it has been waiting and any error returned.

Dashboard and billing

For a credit or charge question, include the task ID and dashboard transaction reference. Do not submit a new generation just to check the old one.

Documentation access

If a resource URL has expired, follow the product guide to refresh it where supported. Keep permanent copies of assets you need to retain.

Before contacting support

  • • Include the endpoint, task ID, HTTP status, UTC timestamp, and a short description of the impact.
  • • Redact API keys, cookies, personal data, and signed media URLs from logs or screenshots.
  • • For retries, reuse the idempotency key for the same logical request. Back off on rate limits rather than starting a burst of new jobs.